Overview: Welcome to the CallCoach University by PCS-Global. We are a premier provider of telephone skills training, specializing in the automotive and transportation industry. Our training courses are focused on help

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The focus of this lesson is to outline how PCS-Global and CallCoach provide offerings which span the scope of phone handling improvements - from call recording, tracking, reporting, training and coaching. In today's market, there has been such a major shift to leverage all sorts of new technologies that it's easy to forget the fact that the phone is still one of, if not the most integral tool in the sales process by driving customers from the Internet to the showroom. Moreoever, the phone can be a double-edged sword in that it can also be just as effective at driving customers to your competition if not handled appropriately.  Read More

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